Last December 8, 2014, before noon, we went to MDH (Emergency) to have my granddaughter (Hergin Rayn Aberia), 1 year old, checked up for vomiting. At the ward, blood samples were taken; MDH staff said urine also needed to be collected. Since it took time for us to collect urine, we decided to go home, telling your staff we will just come back with the urine samples.
At around 4:45 PM, I returned to the Emergency Room with the urine sample (container provided by MDH was used). The Lab Staff told me to put the bottle on the designated stand where I understood all samples were placed. I hesitated, but your staff told me to “just put it there, ako na ang bahala.” I also asked him how long will it take for me to wait to get the results. He said 2 hours. At around 7 PM, I presented the payment receipt to the Cashier to inquire about the results. The Cashier staff said he does not have the results and told me to go to the second floor. At the second floor, your staff said she too had no records on Rayn’s urinalysis and told me to return to the Cashier. “Kung saan mo binigay ang sample, doon mo rin kunin ang result,” she said. (I got the blood test results from her.)
Back at the Cashier, we had a little argument as I was beginning to feel the heat, as it were. (At 54, the perks of a senior citizen are almost within my reach, I thought, and yet these young people were taking too much liberties with me. Couldn’t they check things first before sending me to climb stairs, only to be yanked away and sent back to ER like a dumb pulley? My apologies to people behind pulleys, please.) On his remark “Dapat alam mo ang pangalan ng staff doon sa Laboratory,” I said it was him, more than me, who should know the names of staff of this hospital. “Ginawa mo pa akong NBI,” I chided him.
After a while the male Cashier with whom I was having an argument passed on the Receipts to the female staff seated beside him, who was taking a call. While talking on the phone, she flung the receipts a little farther away from her. It was like she touched a soiled tissue paper in a CR. Her body language suggested a few things: One, she saw the amount I paid in the receipt (a little over Php700) and thought the trouble I was giving them was not worth it; two, I was a nuisance; and three, she was showing me the door and suggesting that I take the receipts with me.
I responded to the gesture by picking up the pieces of paper and left without the laboratory results.
Questions: One, is this how your people handle laboratory samples? Two, how sure are you about your diagnosis if your laboratory protocols are questionable?
Comment: I don’t mind being treated that way if I was in a public hospital (and I’m not saying that staff of public hospitals behave the way your staff do), but I must remind you that we are not freeloaders here.
Your people can learn to be more patient with patients.Share